Embracing Wellness & Recovery


Case management is a service that assists consumers to obtain services and supports that meet their dreams and recovery goals. Segue refers to their case management program as DREAMS. DREAMS provides 24-hour, seven-days a week emergency response capability. The majority of services are provided in the consumer’s home or other places in the community.

CSM Admission Criteria:

  • Individual is 4 or older
  • Individual resides in Jackson or Hillsdale County
  • Individual has a Severe & Persistent Mental Illness, a Severe Mental Illness, a Co-Occurring Disorder, a Serious Emotional Disturbance
  • Individual has multiple service needs and difficulties accessing needed services and supports

Case management services include assessment, planning, linkage, advocacy, coordination and monitoring. Consumers are offered a choice of case managers. The Case Manager will monitor the service and update the assessment and treatment plan when needs change. The case manager will keep a detailed record of the services and outcomes. Case Managers are bachelor level prepared clinicians who are Qualified Mental Health Professionals (QMHP). Services and supports include:

  • A person-centered planning process that results in the individual plan of service.
  • Identifying what services and supports will be provided, who will provide them, and how the case manager will know the services and supports are delivered.
  • Overseeing the individual plan of service, including supporting the consumer’s dreams, goals, and desires for increasing independence; promoting recovery; and assisting in the development of natural supports.
  • Assisting the consumer to provide feedback on progress.
  • Identifying and addressing gaps in service.
  • Coordinating the consumer’s services with all providers, making referrals, and advocating for consumer needs.
  • Assisting the consumer to access programs that provide financial, medical, and other assistance.
  • Assuring coordination with health care providers.
  • Assisting the consumer with crisis intervention.
  • Facilitating the transition (e.g., from inpatient to community services, school to work, dependent to independent living) process, including arrangements for follow-up services.
  • Assisting beneficiaries with crisis planning.